Flexible Pass

FAQ

Flexible Pass is the No. 1 Health and Fitness Pass in Myanmar that gives users access to over 80 gyms, fitness centers and hotels, offering 19 different categories of fitness activities.

Flexible Pass can be used through its mobile application which can be downloaded from
Google Play Store(for Android phones):  https://play.google.com/store/apps/details?id=com.flexiblepass.androidapp
App Store( for iPhones): https://apps.apple.com/app/id1340737634
After you have downloaded the app, you can create an account by signing up with your email or your Facebook account to start using the app.

There are currently 3 packages of Flexible Pass that you can buy

  • 30 points package( 30 USD)
  • 50 points package(50 USD)
  • 100 points package( 100 USD)
    1 point is equivalent to 1 USD and all points are valid for use within 6 months from the date of purchase.
    If you are making payment in Myanmar Kyats(MMK), the amount payable in Myanmar Kyats will be according to the dollar exchange rate that is displayed in the app.
  • Flexible Pass can be purchased using 3 payment options
  • Cash Collection at your home or office (cash collection is only available for 50 and 100 points packages)
  • Bank Transfer (KBZ, AYA, CB)
  • Online cards (VISA, Mastercard, MPU)

After you have selected the package you want to buy, select the “Cash” payment option and click the “Purchase” button. Our sales team will give you a phone call to contact you to arrange a date and time to come and collect the payment in cash from you. Please note cash payment option is not available for 30 points package and is only available for 50 and 100 points packages.

After you have selected the package you want to buy, select the “Bank” payment option, select the bank account of Flexible Pass you want to transfer (KBZ, AYA or CB) and click the “Purchase” button.
You can transfer the payment to your selected bank account of Flexible Pass using mobile banking transfer or by going to the bank and transferring the money there. After you’ve made the bank transfer payment, please send the bank transfer receipt screenshot to us either to our Facebook page message box or to our Viber number(+959966854000) for us to verify it. After we’ve verified the payment, we will put in the points to your account

After you have selected the package you want to buy, select the “Online” payment option and click the “Purchase” button.
Please select “Credit/Debit cards” option if you are paying with your VISA/Mastercard and please select “MPU” option if you are paying with your MPU card. Please enter your card details and click the “Continue Payment” button after entering it. If your payment is successful, the payment amount will be deducted from your card and the Flexible Pass points will be immediately put in to your account.

After you have bought certain package of flex points by using five payment methods, in app notification will be sent to your mobile device which has downloaded flexible pass application. Once you’ve received the notification, you can check the total flex points you bought at the upper left corner of the discover page of application.

After you’ve purchased points, you can start using those points to make a booking at a gym/fitness center through our app. You can easily see nearby places in the app based on your location, search the places by name, and also sort & filter them. Once you’ve made a selected a place, you can select the date & time you would like to make the booking and click the “Book” button to make the booking

The number of points for each booking depends on the place, time and the fitness activity. You can see the number of points it will cost for each booking in the app when going through the places and activities to book.

When you arrived at the booked venue, please show your booking in the “My Booking Screen” app for verification at the reception of the booked venue. After verification, you can start enjoying the fitness activity that you have booked

Here are the steps to redeem a promo code
  • Go to “Me” tab in the app
  • Click on “Promo Codes and referrals”
  • In the “Promo Codes and referrals” screen, enter your promo code and click the “Redeem” button
If your promo code is correct and successful, you will receive the points as indicated in the promo code.

If you are a paid customer of Flexible Pass, you can find your 6 digit referral code in the “Promo Codes and referrals” screen of the app. You can share your referral code with your friends/family and they can enter the referral code when signing up for a Flexible Pass account.
They will get 10 free points(valid for use within 3 days) if they use your referral code when creating their Flexible Pass account.
If they buy a package after signing with your referral code, you will get 10 free points.

Yes, all the unused points will be expired after its expiry date.

If you purchase more points, all your existing points will be carried together with the new points purchased and all your points will be valid for 6 months from the date of your latest purchase so you can use this method to extend the validity of your points.

No, after you have made a booking, you cannot cancel it.

No, points cannot be exchanged in cash or withdrawn from your account once you purchased those points.

No, points from your account cannot be transferred from your account to any other Flexible Pass account.

No, only you can use your Flexible Pass account and your Flexible Pass account cannot be shared with any other person. The profile picture you uploaded in your account must match with your face and if it doesn’t match, the booked venue may deny your entry.

You can find the tutorial guide in the app which explains how to use the Flexible Pass app. You can also check out this video of Flexible Pass here if you need help in using the app

You can find the tutorial guide in the app which explains how to use the Flexible Pass app. You can also check out this video of Flexible Pass here https://www.youtube.com/watch?v=__EiMjfsPIU if you need help in using the app

For most of the activities, you do not need to book in advance. However, for some activities such as horse riding you may need to book in advance. It is indicated in the app the number of hours of day you need to book those activities in advance.

It depends on the place. For most of the places, you can also attend fitness classes on that day if you book a day-entry pass as the classes are inclusive in the day-entry pass. However, for some places, the day-entry pass does not include the usage of fitness classes. You can check out in the app which places have fitness classes inclusive in the day entry pass and which places do not have it.

No, you cannot use the day-entry pass booking to enter the venue twice as you can only use it enter it once on that booking day.

Currently, Flexible Pass can only be used in Yangon but we have plans to expand to Mandalay in 2019. We will let you know and make an official announcement when we have launched in Mandalay so keep an eye out for it.

You can contact the Flexible Pass team using the the following ways
Facebook page message box(www.facebook.com/flexiblepass)
Email(info@flexiblepass.com)
Customer Service Hotline(+959966854000)
Viber(+959966854000)

You can contact the Flexible Pass team using the the following ways
Facebook page message box(www.facebook.com/flexiblepass)
Email(info@flexiblepass.com)
Customer Service Hotline(+959966854000)
Viber(+959966854000)

We are always open to adding in new partner gyms/fitness centers/fitness activities in Flexible Pass.
You can contact the Flexible Pass business development team using the the following ways
Facebook page message box(www.facebook.com/flexiblepass)
Email(info@flexiblepass.com)
Business Development team (+959966876178)